Faqs

Packing is an important aspect of ensuring your goods reach their destination undamaged. Even though Exportair will label each of your items with three separate identifying stickers, we recommend [...]

You must check the conditions of your goods before you sign for them. Occasionally goods may arrive with damage to the goods. If this happens you must not sign for the goods. You must insist on [...]

What do I need to collect my cargo at the destination? Be sure to keep your air waybill (AWB) number. You must always quote the air waybill number in all matters pertaining to your shipment. This [...]

Yes. We offer a door to door service to all states and territories within Australia using domestic courier services. We can also provide domestic air freight services.

Goods can be transported without purchasing an airline ticket

If you’ve opted for our more popular airport-to-airport service, please be aware that in the destination country it does not include: terminal fees customs clearance quarantine fees (if required) [...]

At the Destination airport, you will be contacted immediately by the airline’s cargo department or the ground handling agent for the airline by telephone. They will advise you where your goods [...]

Generally, your goods will take approximately 10 days to reach their destination. However, during peak periods, arrival times may vary. You can check progress on the Exportair website (link) or [...]

If you require your goods to be shipped at a later date, Exportair can arrange to have it stored at our own secure storage facility. Smaller items are normally stored free of charge, with larger [...]

Exportair is an Accredited Air Cargo Agent with the Australian Department of Infrastructure & Regional Development. As such, we maintain a high security standard for all goods handled.