Frequently Asked Questions


What is the difference between unaccompanied baggage and excess baggage?

Excess baggage is a charge placed by individual airlines on passengers who exceed their allowable limit.

Unaccompanied baggage is an alternative method of sending excess luggage to your destination. It is an independent service and offers you a cheaper rate on a space available basis.

For more information see Unaccompanied Baggage Explained.

 

Can you put my unaccompanied baggage on my flight?

Unfortunately no. For security purposes and because of the nature of the service we are unable to put your goods on your flight.

 

Can you have our baggage at the destination by a certain date?

Airline regulations do not allow us to make guarantees of arrival times as the service is on a space available basis. We can guarantee however, that after the mandatory security holding period, we will put your goods on the next available flight(s) to your destination, unless otherwise instructed by you.

 

How long will it take for my goods to reach their destination?

Most consignments take an average of 7-10 days, however this time frame is a guide only and is dependant on several factors such as:

  • The time you consign your goods to Exportair eg: we do not lodge cargo or documentation during the weekend.
  • Passenger loadings - If an aircraft is at maximum capacity with passengers and their baggage, unaccompanied baggage which is of a lower priority may be taken off the flight.
  • Adverse weather conditions can affect the movement of unaccompanied baggage. For example: the airline may need to offload cargo from a flight to enable it to conserve fuel in high winds.
  • The destination - basically the further away from Perth and the increased number of transits from one aircraft to another will affect the length of time taken for your goods to arrive at the destination.
  • Flight Timetables: We are only able to send cargo on available cargo flights. Some destinations have daily services and others once a week only.
  • Security regulations may mean that we are required to take certain security measures such as holding cargo for cooling off periods. All cargo has a mandatory 24 hour period where it must be held in Perth prior to sending.

 

What charges are involved?

In Perth, a per kilogram rate plus documentation and airline related fees.

At destination, you will be required to pay the Customs Department a fee for clearing your goods. For personal effects, this is usually less than AUD $100 charged in the local currency.

Storage fees will be charged after certain free periods depending on the country to which you are sending your goods.

It is important to remember that all countries have different rules and regulations.

 

Does Exportair offer student discounts?

Yes our rates and services are tailored to meet the needs of the student community.

 

How will I know when my goods have arrived?

The airline or their agent will notify you by phone after your goods have arrived. We will also advise you of the contact details of the carrier concerned where possible.

 

Can Exportair pack for me or do I have to do my own?

Exportair does not provide a packing service, however we can refer you to reputable colleagues who can assist.

We also offer industry approved packing cartons for sale.

 

Does the cost include insurance?

A mandatory airline insurance cover applies to all consignments. Your goods are covered for US$20 per kilogram against loss or negligence, irrespective of the value of the goods (See the insurance section for further details).

 

What should we do if the cargo arrives damaged?

You must check the conditions of your goods before you sign for them. Occasionally goods may arrive with damage to the goods. If this happens you must not sign for the goods. You must insist on having a survey done by the airline or responsible agent. It is the airline/agents duty to trace your shipment. You must also quote the airway bill number at all times. If a claim is necessary, it is important you kee0 a copy of all correspondence. If you must lodge a claim against the airline, this should be done without delay, and it should be done at the destination.

 

How do we pay?

We accept cash, bank transfers, credit cards (Visa and Mastercard) and Eftpos.

 

Do we have to use Exportair cartons or can we use our own?

No you do not have to use our cartons. However, if you do use your own please ensure that they are constructed of strong, durable material.

Avoid expensive Excess Baggage Charges with Exportair's Unaccompanied Baggage service.

Avoid expensive Excess Baggage Charges with Exportair's Unaccompanied Baggage service.